Open/Click Reporting Delay on EU Server

Incident Report for Poppulo

Resolved

This issue has now been resolved. Please accept our apologies if you have been affected. If you require more information about this issue please get in touch.

Posted Mar 14, 2020 - 11:14 GMT

Update

We are continuing to monitor the delays and are seeing signs of improvement on the reporting speeds. We expect open and click reports to catch up to normal in the next few hours.

Posted Mar 13, 2020 - 20:06 GMT

Monitoring

We are currently experiencing a delay in open and click reporting which is caused by increased traffic on the Poppulo Platform.

The open and click reporting metrics may not be up to date. It may take a few hours to reflect the accurate figures. As this appears to be an ongoing issue, our team is actively working to add more resources to resolve this issue.

Please accept our apologies for any inconvenience caused.

Posted Mar 13, 2020 - 15:28 GMT

This incident affected: Reporting & Analytics.