All Systems Operational
Poppulo Platform / Web Application ? Operational
Reporting & Analytics ? Operational
Email Microsites ? Operational
Email Sending ? Operational
Mobile App ? Operational
Mobile Publishing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020
Resolved - Access to the EU Poppulo Platform has now been restored and deferred sends have delivered .

Apologies for all inconvenience caused.

Poppulo Support
Oct 21, 13:24 BST
Monitoring - Access to the EU Poppulo Platform has now been restored

You may see some deferred emails in your reports. Our system is currently processing the delivery of these mails and they will complete in time.

Apologies for all inconvenience caused.

Poppulo Support
Oct 21, 10:39 BST
Resolved - Access to the EU Poppulo Platform has now been restored

Apologies for all inconvenience caused.

Poppulo Support
Oct 21, 09:59 BST
Investigating - Access to the EU Poppulo Platform is currently down. If you are currently logged in you should continue to have access

Sends and microsites are unaffected

Our engineers are looking into this issue as their highest priority

Apologies for all inconvenience caused and we will keep you updated.

Poppulo Support
Oct 21, 09:45 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - This issue has now been resolved. Please accept our apologies if you have been affected. If you require more information about this issue please get in touch.
Oct 15, 09:55 BST
Monitoring - We are currently experiencing a 10hr delay in Analytics Reporting on our EU server.

Our engineering team have identified the cause of the delay and are working to clear the backlog.

These delays affect the Poppulo Analytics module, please note this delay does NOT affect Delivery/Opens/Clicks reporting found on the Reports Overview page or Custom reports. These are upto date.

Please accept our apologies for any inconvenience caused.

Poppulo Support
Oct 14, 14:19 BST
Oct 14, 2020
Oct 13, 2020
Resolved - This issue has now been resolved. Please accept our apologies if you have been affected. If you require more information about this issue please get in touch.
Oct 13, 10:25 BST
Update - We are currently experiencing a 14hr delay in Analytics Reporting on our EU server.

Our engineering team have identified the cause of the delay and are working to clear the backlog.

These delays affect the Poppulo Analytics module, please note this delay does NOT affect Delivery/Opens/Clicks reporting found on the Reports Overview page or Custom reports. These are upto date.

Please accept our apologies for any inconvenience caused.

Poppulo Support
Oct 7, 15:34 BST
Update - We are continuing to monitor for any further issues.
Oct 6, 09:36 BST
Update - We are continuing to monitor for any further issues.
Sep 30, 15:11 BST
Monitoring - We are currently experiencing a 6hr delay in Analytics Reporting on our EU server.

Our engineering team have identified the cause of the delay and are working to clear the backlog.

These delays affect the Poppulo Analytics module, please note this delay does NOT affect Delivery/Opens/Clicks reporting found on the Reports Overview page or Custom reports. These are upto date.

Please accept our apologies for any inconvenience caused.

Poppulo Support
Sep 30, 11:09 BST
Resolved - This issue has now been resolved. Please accept our apologies if you have been affected. If you require more information about this issue please get in touch.
Oct 13, 10:23 BST
Monitoring - We are currently experiencing a delay in reporting which is caused by increased traffic on the Poppulo Platform.

The open and click reporting metrics may not be up to date. It may take a upto 2 hours to reflect the accurate figures.

As this appears to be an ongoing issue, our team is actively working to add more resources to resolve this issue.

Please accept our apologies for any inconvenience caused.

Poppulo Support
Oct 12, 20:00 BST
Investigating - We are currently experiencing a delay in Test sends and reporting which is caused by increased traffic on the Poppulo Platform.

Due to the volume of Test sends currently in progress it could take up to 20 minutes for your test emails to start sending.

This will NOT affect Live sends as they are routed through different queues.

The open and click reporting metrics may not be up to date. It may take a upto an hour to reflect the accurate figures. As this appears to be an ongoing issue, our team is actively working to add more resources to resolve this issue.

Please accept our apologies for any inconvenience caused.

Poppulo Support
Oct 12, 16:07 BST
Oct 12, 2020
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.