This issue has now been resolved. Please accept our apologies if you have been affected. If you require more information about this issue please get in touch.
Posted Oct 13, 2020 - 10:23 BST
Monitoring
We are currently experiencing a delay in reporting which is caused by increased traffic on the Poppulo Platform.
The open and click reporting metrics may not be up to date. It may take a upto 2 hours to reflect the accurate figures.
As this appears to be an ongoing issue, our team is actively working to add more resources to resolve this issue.
Please accept our apologies for any inconvenience caused.
Poppulo Support
Posted Oct 12, 2020 - 20:00 BST
Investigating
We are currently experiencing a delay in Test sends and reporting which is caused by increased traffic on the Poppulo Platform.
Due to the volume of Test sends currently in progress it could take up to 20 minutes for your test emails to start sending.
This will NOT affect Live sends as they are routed through different queues.
The open and click reporting metrics may not be up to date. It may take a upto an hour to reflect the accurate figures. As this appears to be an ongoing issue, our team is actively working to add more resources to resolve this issue.
Please accept our apologies for any inconvenience caused.
Poppulo Support
Posted Oct 12, 2020 - 16:07 BST
This incident affected: Reporting & Analytics and Email Sending.