Service delays on US server

Incident Report for Poppulo

Resolved

This incident has been resolved, thank you for your patience and apologies for any inconvenience caused.

Posted Dec 05, 2022 - 21:01 GMT

Update

We are continuing to investigate this issue.

Posted Dec 05, 2022 - 20:23 GMT

Update

We are currently investigating sending errors as well as issues regarding microsites on the US server.

Our team is actively working to resolve the issue.

Please accept our apologies for any inconvenience caused.

Poppulo Support

Posted Dec 05, 2022 - 20:22 GMT

Update

The Issue is now resolved with Test sends now processing as expected.

Please accept our apologies for any inconvenience caused.

Poppulo Support Team

Phone: +353 21 2427277

Email: support@poppulo.com

Posted Dec 05, 2022 - 17:47 GMT

Update

We are continuing to investigate Test send delays on the US server.

It may take up to 30 minutes for your test emails to start sending.

Please note Live sends are not delayed as they are processed through a separate queue

Our team is actively working to resolve the issue.

Please accept our apologies for any inconvenience caused.

Poppulo Support

Posted Dec 05, 2022 - 16:25 GMT

Investigating

We are currently investigating sending delays on the US server.

It may take up to 30 minutes for your test emails to start sending.

Our team is actively working to resolve the issue.

Please accept our apologies for any inconvenience caused.

Poppulo Support

Posted Dec 05, 2022 - 15:51 GMT

This incident affected: Email Sending.